Thanks for coming to kick it with us here at Insane Mary Jane. You have arrived at your one-stop shop for all of your Smoking and Hydroponics, Gadgets, and Gizmos you will need for your enhanced smoking experience.
Now hold on tight while we go on an insane trip… Buckle up!!
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. The buyer will be responsible for shipping charges.
After you start the return process a prepaid shipping label will be emailed to you. If you are returning a damaged/wrong item, you will receive a full refund upon receiving the item back to our warehouse. If you are returning your item for any other reason, the return shipping charges will be deducted from your refund amount.
To start a return, you can contact us at Reach@insane4maryjane.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at Reach@insane4maryjane.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we are not able to accept returns for orders shipped outside of the United States. All international purchases are final.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.